Welcome to our FAQ page! Here, you'll find answers to our most frequently asked questions.

Whether you're curious about our products, policies, or have general inquiries, we've got you covered. Browse through our FAQ section to find the information you need.

If you have any further questions, feel free to join our Discord server and open a ticket. Our dedicated support team will be happy to assist you as quickly as possible.

Error parsing script / Failed to load script:
- Your server artifacts may be outdated. Please update your server to version 5181 or above.

You lack the required entitlement to use <resource>:

- We recommend restarting your server and ensuring that your server license key is correct. If you purchased the resource on the wrong account, you can transfer it to another account on Keymaster.

Failed to verify protected resource:

- It's possible that files were corrupted during transfer. Ensure that hidden files are copied, including the .fxap file in a protected resource. Note that some FTP programs, like FileZilla, may skip these files. We recommend using WinSCP for a reliable transfer.

Where can I purchase the resources:

- To purchase our resources, please visit the QB-Core or ESX package in the Packages Tab according to your framework preference.

 Where can I find my Tebex/transaction ID:

- Once you've purchased our resource, you'll receive an email from Tebex with the purchase invoice, where you can find your transaction ID. In case you've deleted that email, don't worry! You can find it in your Tebex Payment History.

Where do I download my resource:

- To download your resource, please visit Keymaster and select Granted Assets.

How do I redeem my Discord roles?

- To redeem your Discord roles, head over to our Discord Server and execute the command /Claim in the "bot-chat" Channel.

Where can I find the documentation?

- To access the documentation, please visit 9M - Studios Documentation.

Can I get access to the source code?

- No, access to the source code is not provided.

What ESX versions do we support?

- At 9M - Studios, we develop all of our products on the latest version of the ESX framework. Our commitment to excellence ensures compatibility and support for all ESX versions, except for ESX 1.1. Feel free to reach out to us if you have any further questions regarding the ESX framework and our product compatibility. We're here to assist you!